Guides
Getting personalised gifts right
Most problems with personalised gifts come down to three things: the wording, the proof and the timing. These guides cover all three.
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How to choose a personalised gift
Start with the person, not the product: what they use every day, what they’d keep, and what detail only you would know.
Photo: Steve Snodgrass, CC BY 2.0
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Writing the perfect gift message
Short, specific and spelt right: how to word engravings, embroidery and printed dedications so they fit and still mean something.
Photo: Alexandre Dulaunoy, CC BY-SA 2.0
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Engraving and embroidery explained
Laser, rotary and hand engraving; machine and hand embroidery — what the words in listings mean and what to check for each.
Photo: The Metropolitan Museum of Art (goblet engraved by Frans Greenwood), CC0
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Photos for photo gifts: getting the quality right
Blankets, puzzles, mugs and portraits are only as good as the photo you upload. How to pick, find and send the best version.
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Checking spellings and proofs before you order
A personalised item is permanent. A simple checklist for names, dates and layout — and what to do if something goes wrong.
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Ordering personalised gifts in time for Christmas
Personalised gifts are made to order, and December is the busiest month of the year for makers and the post. How to plan backwards from the big day.
Photo: Markus Spiske, CC0
Questions and answers
Returns of personalised items, lead times, spellings, the preview tool and how our links work.